TERMS & CONDITIONS

DELIVERY POLICY

WE USE A THIRD PARTY COURIER TO DELIVER OUR FLOWERS NATIONWIDE.

OUR FLOWERS WILL LEAVE THE STUDIO ON A THURSDAY (UNLESS ANOTHER DATE IS ORGANISED), WE PERSONALLY TAKE THEM TO THE PICK UP LOCATION NEAREST TO THE STUDIO.

YOU WILL RECEIVE A NOTIFICATION EMAIL THE DAY BEFORE THE DELIVERY IS DUE TO ARRIVE WITH DELIVERY UPDATES SENT TO YOU VIA THE THIRD PARTY COURIER.YOU WILL BE ABLE TO TRACK OR DIVERT VIA THIS EMAIL AND WILL BE NOTIFIED THE FOLLOWING DAY OF AN EXACT TIME SLOT.

ONCE THE FLOWERS HAVE BEEN HANDED OVER TO THE COURIER. WE CANNOT OFFER A REDELIVERY OF THE FLOWERS ORIGINALLY BOUGHT.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO CHECK THE DELIVERY ADDRESS THEY HAVE GIVEN US IS CORRECT AND WHETHER THERE IS A SAFE PLACE TO LEAVE THE FLOWERS / IF THE ADDRESS WILL EXCEPT FLOWERS E.G. HOSPITALS DON’T ACCEPT FLOWERS.

WE DO NOT ACCEPT RESPONSIBILITY FOR FLOWERS NOT BEING DELIVERED TO WRONG ADDRESS OR FLOWERS BEING TAKEN FROM SAFE PLACE.

WE CANNOT DELIVER FLOWERS IF WE ARE GIVEN AN INCOMPLETE ADDRESS.

WE ARE NOT LIABLE FOR ANY DELIVERIES UNABLE TO BE DELIVERED DUE TO FORCES BEYOND OUR REASONABLE CONTROL FOR EXAMPLE SEVERE WEATHER, GOVERNMENT LOCKDOWNS, ROAD ACCIDENTS, ISSUES AT DEPOS LOCAL TO YOUR GIVEN DELIVERY ADDRESS.

DELIVERY OPTIONS:

PICK UP FROM STUDIO - THIS IS OUR ONLY FREE POSTAGE OPTION WHERE YOU PICK UP FROM OUR STUDIO YOURSELF.

WITHIN 10 MILES OF STUDIO (TA21 0LT) - WE DELIVER PERSONALLY FOR £3 LOCALLY TO OUR STUDIO LOCATED AT TA21 0LT.

NATIONWIDE DELIVERY (£7) - YOUR DELIVERY WILL BE SENT VIA EVRI USING NEXT DAY DELIVERY. THIS OPTION COVERS EVRIS DELIVERY CHARGE, THE BOX YOUR FLOWERS ARE DELIVERED IN AND THE FLORAL MECHANICS KEEPING YOUR FLOWERS AS FRESH AS THEY CAN BE.

WHILE WE USE THIS OPTION ON THE MAJORITY OF OUR ORDERS AND THEY LAND SUCCESSFULLY AT THE RECIPIENTS DOOR ON TIME. WE CANNOT AFFORD TO SEND REPLACEMENTS IF THEY HAVE NOT ARRIVED ON TIME.IF YOUR BUNCH IS A SPECIAL ONE, WE WOULD RECOMMEND USING OUR SPECIAL NATIONWIDE DELIVERY SERVICE.

SPECIAL NATIONWIDE DELIVERY (£10) - YOUR ORDER WILL BE SENT VIA EVRI USING NEXT DAY DELIVERY. AS WELL AS YOU RECEIVING UPDATES ON YOUR DELIVERY, WE WILL ALSO BE KEEPING AN EYE ON THE DELIVERY FOR YOU AND IF THERE IS A COMPLICATION WITH THE DELIVERY OR IT GETS HELD UP, WE WILL GET A SMALL REPLACEMENT BUNCH OUT TO YOU ASAP.